02

We received some fantastic news yesterday for a customer.

He said that he bought his phone from 02.co.uk and is getting calls to 078223 mobile numbers included in his free minutes. It took him 4 days and over 2 hours arguing that calls to 078223 mobile numbers should be included in the any network minutes on his contract.

This is what he did. He is married and has a wife he loves to talk to. So he got a mobile phone with this number 07822 3** *** and gave this phone to her. So the next day he called her and was having a good time.

As usual the keeps an eye on his 02 bill online at www.02.co.uk and to his horror he saw that he was charged to his wife. His wife was at home in London and he was calling a UK mobile number.

So he promptly phoned the nice people at o2 customer service and asked them why he was being charged to call his wife who was in London and has a UK mobile number.

They said they would investigate and get back , but the persistent fellow that he is he called them back every few hours to find out what was happening. He pointed out that the number he was calling was not a NON-Geographic number. It was NOT on the 02 website as a chargeable number. he told them to go and look at www.02.co.uk/specialnumbers and see for themselves.

How can he be charged for this call to his wife when she was in London using a UK mobile number. He told them that OFCOM considers the 07822 3 mobile range number as a UK mobile number, and would report it to them as 02 are not allowing calls to his wife.

He said that I have an 02 contract anytime any network contract. This means any network. So why cant I call my wife.

Anyway after 4 days 02 have stuck a note in his file that calls to that number will be included his in contact.

The moral of the web post is that the persistent fellow can slay the 02 dragon.